Privacy statement

• Company and contact details: company name, VAT number, name of the contact person, address, email and phone.
• Account details: your login and the opening hours of your shop, for deliveries.
• Order and invoice details: your orders, delivery and invoice addresses, invoices and payments.
• Messages: what you send us by email, through the contact form, the chat or Upload an order.
• Website data: via cookies, see our cookie policy.

• Creating your customer account and linking the right price list.
• Processing, delivering and invoicing your orders.
• Answering your questions.
• Meeting our legal obligations, such as accounting.
• Improving the website, only with your consent via cookies.

• Contract: to handle your account and your orders.
• Legal obligation: for example keeping invoices.
• Legitimate interest: following up our customer relationship properly.
• Consent: for optional cookies. You can always withdraw it.

Only with parties we need to help you: carriers for the delivery, our accountant and our IT and hosting partners. They may only use your data for that task.

As long as you are a customer, and after that as long as the law requires. We keep invoices and accounting documents for the legal period.

We take appropriate technical and organisational measures. Your account is protected with a password and the website uses a secure connection (https).

You may view, correct or delete your data, restrict its processing, take your data with you and object. Email info@ostbirdproducts.com for this. We reply within one month.

Not satisfied? Then you can file a complaint with the Data Protection Authority (www.dataprotectionauthority.be).

We may adjust this statement. You will always find the latest version on this page.